Returns & Exchanges

At Ruffwear, we stand behind our gear and want you to be completely satisfied with your purchase. If your gear isn't the right fit for your adventure, you can return new, unused items within 30 days of purchase for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Generate and print your prepaid shipping label provided by our system to ensure your package is tracked and insured.

• 3.
  Pack Your Gear

  Place the items in their original packaging with all tags attached and secure them in a sturdy shipping box.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and keep your tracking number until your refund is processed.